Acceptable Use Policy

Last updated: September 2026

1. Overview

This Acceptable Use Policy ("AUP") governs the use of the Komiu-Trade marketplace platform operated by KOMIU-TRADE BUSINESS HUB. By accessing or using our platform as a buyer, seller, or community administrator, you agree to comply with this policy. Violations may result in immediate suspension or permanent removal from the platform.

2. Prohibited Products and Services

The following items and services may not be listed, sold, or promoted on Komiu-Trade:

• Illegal goods or substances under Kenyan law, including but not limited to controlled substances, unlicensed pharmaceuticals, and narcotics
• Counterfeit, pirated, or trademark-infringing products
• Weapons, ammunition, explosives, and related accessories
• Stolen property or goods of questionable origin
• Pornographic or sexually explicit material
• Products that infringe on intellectual property rights
• Financial instruments, securities, cryptocurrencies, or money transmission services
• Hazardous materials, chemicals, or substances requiring special handling licences
• Human remains, body parts, or organs
• Wildlife, endangered species, or products derived from protected animals or plants
• Multi-level marketing schemes, pyramid schemes, or Ponzi schemes
• Tobacco and tobacco-related products
• Products that are recalled, expired, or banned for sale in Kenya

3. Prohibited Conduct

Users of Komiu-Trade shall not:

• Provide false, misleading, or inaccurate information in product listings, profiles, or account registration
• Manipulate prices, reviews, ratings, or search results
• Create multiple accounts to circumvent platform rules or suspensions
• Engage in fraudulent transactions, chargebacks, or payment manipulation
• Harass, threaten, or abuse other users through in-app messaging or any other means
• Use the platform to launder money or facilitate any form of financial crime
• Attempt to bypass platform fees by directing transactions outside the platform
• Collect, scrape, or harvest user data without authorisation
• Upload malicious software, viruses, or any code designed to disrupt the platform
• Impersonate another person, business, or entity

4. Seller Obligations

Sellers on Komiu-Trade must:

• Provide accurate and truthful product descriptions, images, and pricing
• Maintain adequate stock for listed products and update availability promptly
• Fulfil orders within the stated processing time and communicate any delays to buyers
• Respond to buyer inquiries and disputes in good faith within 48 hours
• Comply with all applicable Kenyan consumer protection laws and regulations
• Hold any necessary business permits, licences, or certifications required for the goods or services they offer
• Not list products at artificially inflated prices to exploit buyers

5. Buyer Obligations

Buyers on Komiu-Trade must:

• Provide accurate delivery information when placing orders
• Complete payment for orders placed and not initiate fraudulent chargebacks or disputes
• Communicate with sellers in good faith regarding order issues before escalating to platform support
• Not misuse the returns or refund process

6. Community Administrator Obligations

Community administrators must:

• Vet and verify sellers before approving their applications to join the community
• Act in the best interest of their community members
• Not approve sellers who deal in prohibited products or engage in prohibited conduct
• Ensure community funds are allocated transparently and in accordance with the community's stated objectives

7. Content Standards

All content posted on the platform — including product listings, blog posts, reviews, and messages — must:

• Be truthful and not misleading
• Not contain hate speech, discriminatory language, or incitement to violence
• Not violate the privacy or intellectual property rights of others
• Not contain spam, unsolicited advertising, or promotional content unrelated to the listing

8. Enforcement

KOMIU-TRADE BUSINESS HUB reserves the right to:

• Remove or disable any listing, content, or account that violates this policy without prior notice
• Withhold or freeze funds associated with suspicious or fraudulent activity pending investigation
• Report illegal activity to relevant Kenyan law enforcement authorities
• Permanently ban users who repeatedly violate this policy

Decisions regarding enforcement are at our sole discretion. Users may appeal by contacting support@komiunity-trade.com.

9. Reporting Violations

If you encounter a listing, user, or activity that violates this policy, please report it through our Contact page or email support@komiunity-trade.com. We investigate all reports and take appropriate action.

10. Changes to This Policy

We may update this Acceptable Use Policy at any time. Changes take effect immediately upon posting. Continued use of the platform constitutes acceptance of the updated policy.