Shipping & Delivery Policy

Last updated: September 2026

1. How Delivery Works on Komiu-Trade

Komiu-Trade is a marketplace that connects buyers with independent sellers within communities. We are not a fulfilment centre. Each seller is responsible for packaging, shipping, and delivering orders to buyers. Products are shipped directly from the seller to the buyer.

The platform provides order tracking tools so both buyers and sellers can monitor delivery status in real time.

2. Processing Time

Orders are typically processed within 1–3 business days from the date of payment confirmation. Processing time may vary by seller and product type. Sellers are required to update order status promptly through their dashboard. If a seller is unable to fulfil an order within the stated timeframe, they must communicate the delay to the buyer via the in-app chat.

3. Delivery Areas

Delivery areas depend on the individual seller. Most sellers on Komiu-Trade operate locally within their communities and surrounding regions. Specific delivery zones and limitations are indicated on each seller's product listing or store page.

4. Delivery Fees

Delivery fees are not included in the listed product price. Delivery fees are set by each seller and are displayed during checkout before payment is confirmed. The delivery fee is calculated based on the buyer's location and the seller's delivery terms.

5. Order Tracking

Once a seller dispatches an order, the status is updated on the platform. Buyers can track their order status through:

• The Order Tracking page using their order number
• Their account order history
• Email and push notifications for each status change (order confirmed, dispatched, out for delivery, delivered)

6. Delivery Confirmation

Sellers are expected to confirm delivery through the platform. Buyers may also confirm receipt of their order. If a buyer does not confirm or dispute delivery within 72 hours of the seller marking it as delivered, the order is automatically considered completed.

7. Failed or Missed Deliveries

If delivery fails due to an incorrect address provided by the buyer, or the buyer is unavailable at the delivery location, the seller will attempt to rearrange delivery. Any additional delivery costs incurred by failed delivery attempts may be charged to the buyer at the seller's discretion.

8. Damaged Goods During Delivery

Komiu-Trade is not liable for goods damaged during transit, as delivery is managed directly by the seller. If you receive damaged goods:

• Contact the seller immediately via in-app chat
• Take clear photographs of the damaged item and packaging
• Do not discard the packaging until the issue is resolved
• If the seller does not respond within 48 hours, escalate through our Support channel

See our Returns & Refund Policy for how damaged-goods claims are resolved.

9. Services and Digital Products

For service-type listings (e.g. consultations, home services) and digital products (e.g. paid blog content), no physical shipping applies. The seller and buyer coordinate fulfilment directly through the platform's chat feature, and the service is marked as completed once delivered.

10. Taxes and Duties

All listed prices are in Kenyan Shillings (KES). Prices are inclusive of applicable taxes unless otherwise stated by the seller. Komiu-Trade is not responsible for any additional customs, levies, or taxes that may apply in specific circumstances.

11. Contact

For delivery-related issues that cannot be resolved directly with the seller, contact us at support@komiunity-trade.com or through our Contact page.